Customer Service

We must ensure that our standards, particularly in those areas which are both visible and important to the customer, are no less than EXCELLENT at all times.  The customer is the most important person in every business.  Remember nobody has to buy from you or has to return to you.  To ensure they are satisfied with their purchase and continue to come back every day, you need to attend to each customer providing a positive selling environment.

Without a customer, you do not have a business.  This means treating your customer as an important individual, ensuring your staff are fully trained to answer all customers questions and selecting the right staff, whose attitude and appearance promote excellent customer relations.

Training & Knowledge

• Correct Point of Sale procedures followed
• Follows mode of sale
• Correctly answers the phone
• Change is counted back
• Offers suggestive selling
• Has attended a Basic Training Course
• Health Department Courses
• Completed Beginners Training Plan

Service

• Quality service at all times
• Good manners
• Professionalism
• Giving the right information
• Offering assistance
• Helpful to the customer
• Smiley
• Can handle customer complaints
• Knows or can locate prices
• Has an understanding of products
• Reliability
• Honesty
• Good appearance
• Good attitude
• Relationship skills
• Develops good customer relations
• Knows the specials
• Handles money accurately
• Can deal with refunds
• Can pack an order